Privacy Policy

Individual merchant “Vērtību maiņa”, unified registration No. 40002113689, legal address Rūjienas Street 9 - 3, Riga, LV-1009, (hereinafter - IK “Vērtību maiņa”) is the creator, owner and data processing manager of the online store www.kristalupasaule.lv. IK “Vērtību maiņa” has developed this privacy policy in order to protect its customer / your personal data and to inform about how IK “Vērtību maiņa” processes customer / your personal data. With this document, IK “Vērtību maiņa” informs and confirms that the customer / your personal data processed on the website www.kristalupasaule.lv will not be transferred to third parties, except in the cases mentioned in this document. This document sets out the principles for the processing of personal data on the website www.kristalupasaule.lv, in related mobile applications (if any) and in connection with other services provided by IK “Vērtību maiņa”, which are provided to users. IK “Vērtību maiņa” is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation) and this Privacy Policy. Contact information for issues related to the processing of personal data: e-mail: [email protected]; mail: IK “Vērtību maiņa”, reg. no. 40002113689, Rūjienas Street 9 - 3, Riga, LV-1009.

Using the website www.kristalupsaule.lv and other related services, (hereinafter - the Services), customers / You can get acquainted with IK “Valtuību maiņa”, its branches and affiliates (IK “Vērtību maiņa”) owned and licensed or information and content provided. The Services may also include information provided by third parties that is distributed on the basis of a license, permit or other type of agreement with IK “Valka interchange”.

Some of the Services can be used without providing the customer with personal data, as well as the customer can use the security settings of their browser, which will restrict certain tracking or logging features, however, we draw your attention to the fact that limited.

If the client registers for the use of the services or performs transactions through the website www.kristalupasaule.lv or a mobile application of IK “Vērtību maiņa”, IK “Vērtību maiņa” will collect and process information about the client's transactions and other activities. IK “Change of values” requires a certain amount of data in order to register and authenticate the customer, process the customer's records and payments, as well as deliver goods to the customer as needed.

The provision of personal data of any client is voluntary, however, the non-provision of data may restrict or completely block the provision of IK “Valder change” services to the client. The data submitted by the Client IK “Vērību change” is processed on the basis of the Client's consent, however, the Client has the right to withdraw his consent to the processing of his data at any time. Withdrawal of consent shall not apply to processing carried out before the withdrawal of consent.

Types of data to be collected and purposes of processing:

Data types:

name, email address, telephone number, date of birth, delivery and billing addresses, a unique identifier (such as a customer number included in a cookie) associated with personally identifiable information, and other information provided by the customer.

Purposes of data processing:

data processing is performed in order to:

    respond to customer information requests;

    provide the service requested by the customer, including processing online purchases and sending the purchased goods to the customer;

    meet the requirements specified in legal acts;

    protect the legitimate interests of the IK "Vērtību maiņa", including the prevention of illegal activities;

    analyze and improve the operation of the IC “Vērtību maiņa”;

    process claims and resolve disputes;

    maintain the customer's online account;

    registered customer as a “Special Customer” - “follower”;

    ensure the operation and benefits of the “Special Customer” program, for example, to identify the customer's membership in the "Special Customer" circle at the point of sale or to keep records of purchase transactions;

    select and create product offers suitable for the customer;

    evaluate our products and organize and implement competitions and promotions;

    send to the client by e-mail or phone (in the form of sms) information about new IK “Vērtību maiņa” products, services, offers, events and other current events of the company, if the client has applied for news

Site traffic data

Website traffic data is non-personally identifiable information about how the website is used. The IK "Vērtību maiņa" uses anonymous data on online activities to better understand how people use the services of Change of Values. For this purpose, the Change of Values IK can use aggregated anonymous traffic information about online activities and information from third parties to track usage trends and thus improve services. IK “Change of values” can collect information about:

    the date and time you access the Services;

    Your Internet service provider, mobile operator, or data service provider.

    Your Internet Protocol (IP) address

    the pages you view;

    the goods you have purchased and viewed;

    the links you click;

    the means used;

    when and how you connect to the Services;

    the content, images, and ads you select;

    how you got to the services and where you are going when you stop using them.
IK “Vērtību maiņa" Legal basis for data processing

Your personal data is processed on the following legal bases:

    Article 6, first paragraph, point (a) of the General Data Protection Regulation ("EDPS") (your consent);

    Article 6, first paragraph, point (b) of the VDAR (performance of the contract);

    Section 6, Paragraph one, Clause c) of the VDAR (fulfillment of a legal obligation);

    Article 6, first paragraph, point (f) of the VDAR (legitimate interests of us or third parties);

    if you have applied for news - Section 9, Paragraph one of the Information Society Services Law (your consent).

    Processing of personal data

    IK “Vērtību maņa” processes your data using the possibilities of modern technologies, taking into account the existing privacy risks and IK “Vērtību maņa” available organizational, financial and technical resources.

    The processing of personal data may be performed by an employee of the IK “Vērtību maiņa" or by one of the data processors with whom the  of the IC has a contract.

    IK “Vērtību maiņa" ensures the observance of personal data protection principles when processing your personal data.

Principles of data protection

IK “Vērtību maiņa”:

    process personal data lawfully, fairly and in a manner transparent to the data subject;

    process personal data adequately, appropriately and only for the purposes necessary to achieve the purposes of the processing;

    process personal data in such a way as to ensure adequate security of personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, by appropriate technical or organizational measures;

    personal data shall be kept for no longer than is necessary for the purposes for which the relevant personal data are processed;

    You will be informed why it needs your personal data and what the IC “Change of Values” will do with your personal data;

    process only accurate personal data and, if necessary, update them;

    collect personal data only for specified, explicit and legitimate purposes and will not process them further in a way incompatible with those purposes. Unless necessary to perform the functions and duties required by law.
Categories of personal data

    IK “Vērtību maiņa” processes: personal data and special categories of personal data.

    Personal data is information relating to an identified or identifiable natural person, such as your name, surname, personal identification number, date of birth, contact information (to ensure effective communication), information we ask you to provide in order to receive the services provided by IK "Change of values", etc.

    Special categories of personal data are information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, and genetic data, biometric data for the purpose of unique identification of a natural person, health data or data on a person's sexuality or sexual orientation processing.

    Transfer of personal data to third countries and guarantees

    Your personal data will normally be stored and processed in the European Economic Area.

    In certain cases, if it is necessary to transfer your personal data outside the European Economic Area, we will do so when we have the right to do so and with an adequate level of protection.

    Retention of personal data

    The IK “Vērtību maiņa” will only store your personal data for as long as it is necessary to perform its functions and for as long as their retention is required by law. The length of time we retain your personal data depends on the purpose for which it was collected and in accordance with the Archives Act.
Your rights

    The right to be informed about why we process and use your personal data.

    The right to request information about what personal data we hold about you. We provide this information free of charge. We are obliged to reply within one month, unless we extend the reply to three months, given the complexity and number of requests.

    Right to rectify data. You have the right to correct the data if it is inaccurate or incomplete. We are obliged to reply within one month. If we decide not to correct the data, we will explain to you why we will not correct it and provide you with information about your right to lodge a complaint with the Data State Inspectorate.

    Right of erasure (right to be "forgotten"). You have the right to request the deletion of your personal data or the termination of their processing. However, we will not always be able to comply with your request, for example, if the law requires you to retain information. If we decide not to delete the data, we will give you an explanation as to why we will not delete the data and provide you with information about your right to lodge a complaint with the Data State Inspectorate.

    Right to restrict processing. You have the right to restrict the processing of your personal data in certain cases, for example if the information is inaccurate. If the processing of personal data is restricted, we may retain relevant information to ensure that these rights are respected in the future. If we decide to remove such restriction, we will notify you.

    Right to object. You may object to the use of your personal data for profiling, direct marketing purposes or for scientific or historical research or statistical purposes, unless the processing is necessary for the performance of a task carried out in the public interest.

    You can request the exercise of your rights:
IK "Vērtību maiņa".
e-mail: [email protected];

mail: IK “Vērtību maiņa”, reg. no. 40002113689, Rūjienas Street 9 - 3, Riga, LV-1009.

    Electronic collection of information

    Cookies can be used on the websites of IK “Vērtību maiņa”.

    Cookies are files that websites place on users' computers to identify the user and make it easier for them to use the website. Internet browsers can be configured to alert the customer to the use of cookies and allow the customer to choose whether to accept them. Not accepting cookies will not prevent the customer from using the Website, but it may restrict the customer's ability to use the Website.

    Links to third party websites, which have their own terms of use and personal data protection, may not be placed on the IK “Ventuību maiņa” website, for which IK “Vērtību maiņa” is not responsible.

    You can find information about the use of cookies on the website of IK “Vērtību maiņa” www.kristalupasaule.lv

    Data protection breach

    If you are concerned about what we do with your personal data, or something has happened inappropriately, for example, if you receive a letter from the IK “Value Change” address that is not addressed to you, please contact the IK “Value Change” IK: phone : +371 29825232, e-mail: [email protected], reporting a possible personal data breach.

    Complaints and comments

    If you want to make a complaint or comment on how the IK "Vērtību maiņa" processes personal data, you can write to the

    You can also file a complaint with the Data State Inspectorate, Blaumaņa Street 11 / 13-15, Riga, LV-1011.




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